Last updated: February 2026
Characters Agency (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website or contact us.
Business details
Characters Agency
Level 6, 140 William St
Woolloomooloo NSW, Australia
Email: hello@charactersagency.com
1. What information we collect
We only collect personal information that is reasonably necessary for our business.
This may include:
Your email address
Any information you choose to provide when contacting us through our website
We do not collect sensitive personal information.
2. How we collect information
We collect personal information when you:
Submit a form on our website
Subscribe to our mailing list
Our website is hosted on Webflow, and form submissions are processed through Loops.so
3. How we use your information
We use your information to:
Respond to enquiries
Communicate with you about our services
Send occasional updates or emails via our mailing list
We do not sell or rent your personal information to third parties.
4. Mailing list communications
If you submit your email address through our website, it may be added to our mailing list managed through Loops.so.
You can unsubscribe from our emails at any time using the link provided in our emails or by contacting us directly.
5. Storage and security
Your information is stored using third-party services we trust, including Webflow and Loops.so. These providers take reasonable steps to protect your data.
While we take care to protect personal information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Overseas disclosure
We work with clients internationally, including in the UK and United States. Some of our service providers may store or process data outside Australia.
By providing your information, you consent to this overseas disclosure.
7. Cookies and analytics
At this time, we do not use third-party analytics tools.If this changes in the future (for example, using Webflow Analytics), this policy will be updated accordingly.
8. Accessing and correcting your information
You may request access to, or correction of, personal information we hold about you by contacting us at hello@charactersagency.com.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us at:
hello@characters.agency
